Troubleshooting Email Signature

Common Issues

Signature not displaying correctly

• Make sure you're pasting the signature as HTML, not plain text
• Some email clients strip HTML formatting — try using the "Paste as HTML" option if available
• Clear your browser cache and try copying the signature again

Images not showing

• Some email clients block images by default
• Recipients may need to click "Display images" to see your full signature
• Ensure your images are hosted on theDouble's servers (they are by default)

Signature looks different on mobile

• Email signatures may render differently on mobile devices
• This is normal behavior for responsive email design
• Test your signature by sending a test email to yourself

Team signature not updating

• Remember that updating brand settings only updates the signature in your theDouble dashboard
• You must manually copy and paste the new signature into your email client

For further assistance, use our in-app feedback tool or contact [email protected]