How Do I Transfer Account Ownership?

Transferring Account Ownership

If you need to transfer ownership of your theDouble account to your founder or another team member, follow these steps:

Prerequisites

• You must be the current account owner
• The new owner must already be a member of your team
• The new owner should have an active theDouble account

Steps to Transfer Ownership

1. Make the Team Member an Admin First
   • Log in to your theDouble account
   • Go to your account settings
   • Select "Team" or "Team Management"
   • Find the team member (your founder) you want to transfer ownership to
   • Change their role from "Member" to "Admin"
   • Save the changes
2. Transfer Ownership
   • Once they have Admin role, locate their profile in the team list
   • Click on the team member's profile or settings
   • Look for "Transfer Ownership" or "Make Owner" option
   • Confirm the transfer
3. Verify Transfer
   • You may need to confirm via email
   • The new owner will receive a notification
   • Once confirmed, ownership will be transferred

Important Notes

• Irreversible Action: Once ownership is transferred, you cannot automatically reverse it. The new owner would need to transfer it back to you.
• Billing Access: The new owner will have full access to billing and payment information.
• Team Management: The new owner will have complete control over team members, roles, and permissions.
• Your Role: After transfer, you'll typically remain on the team but with a different role (usually Admin or Member).

Need Help?

If you don't see the option to transfer ownership or encounter any issues:

• Contact theDouble support directly
• Ensure you're on a plan that supports team ownership transfer
• Check that the recipient has accepted their team invitation

Alternative: Contact Support

If you cannot find the transfer ownership option in your dashboard, you may need to contact theDouble support directly to request a manual ownership transfer. Have the following information ready:

• Your account email
• New owner's email
• Reason for transfer
• Confirmation that both parties agree to the transfer