Auto Suggested Replies
Auto Suggested Replies
Auto Suggested Replies
Auto Suggested Replies automatically generate smart reply options for users to click, keeping conversations flowing without typing.
How to enable
- Go to Behaviour (find it in the sidebar under Double AI Twin)
- Scroll to Auto Suggested Replies
- Toggle the switch to enable
- Changes apply immediately
What to know
- Reply suggestions appear automatically during conversations
- Users can click to respond instantly
- Reduces friction and keeps conversations moving
- AI generates contextually relevant options
When to use
Enable Auto Suggested Replies when:
- Smoother conversation flow is wanted
- Reducing user effort matters
- Guiding conversations toward specific outcomes
Disable when:
- Users should write their own responses
- Conversations require detailed, unique input
Best practices
- Enable for most use cases - it improves engagement
- Monitor conversations to see which suggestions users click
- Combine with Guided Questions for the best experience