Overview

Behavior controls what the AI Double does and how it responds. Set rules, greetings, and boundaries to ensure the AI behaves exactly as needed.

What Behavior controls

Behavior sets the rules for what the AI does:

• Custom instructions for specific guidelines
• Greetings and conversation starters
• Guided questions for visitors
• Topic boundaries
• Auto-suggested replies

Custom Instructions

Write specific guidelines that control how the AI behaves. These instructions apply to every conversation (up to 1,500 characters).

Use this to set strict rules, drive specific actions, or control conversation flow.

Learn how to use Custom Instructions

Greetings and conversation flow

Control how conversations start with static greetings, conversation steering, and guided questions.

Topic Flexibility

Control how the AI handles off-topic questions - stay focused or briefly answer then redirect.

Auto Suggested Replies

Smart reply suggestions that appear for users to click, keeping conversations flowing.

Next steps:

• Writing Custom Instructions
• Setting Greetings and Welcome Messages
• Using Guided Questions
• Controlling Topics with Topic Flexibility
• Auto Suggested Replies